Refund policy

Return & Refund Policy – Wayhomes

Effective Date: 23-04-2025

At Wayhomes, we take great care in delivering quality products to our customers. However, if you receive a damaged or defective product, we’re here to help.

🔄 Eligibility for Return or Exchange

You can request a return or exchange if:

  • The product is damaged during transit

  • The product has a manufacturing defect

📅 Timeline: Return or exchange requests must be raised within 3 days of delivery.

💰 Refund & Replacement Options

Once your return is approved, we offer the following options:

  • Full Refund to your bank account (credited within 4 working days)

  • Exchange with the same product

  • Coupon Code of equal value for future purchases

📝 How to Request a Return

Please contact our support team with the following details:

  • Order ID

  • Clear photo or video of the damaged/defective product

  • Reason for return

📧 Email: support@wayhomes.in
📞 Phone: 8089751041

🚚 Return Pickup

If eligible, we will arrange a return pickup through our logistics partner. In some cases, you may be asked to self-ship the product with reimbursement of shipping charges.

⚠️ Non-Returnable Items

  • Products damaged due to misuse or mishandling

  • Returns raised after 3 days of delivery

📌 Note

All returns are subject to inspection. Refunds/exchanges will be processed only after the returned product is received and verified.